EnerGov presented a new initiative, the Service Delivery Excellence Advocacy Team, to Cape Coral City Council. The team’s purpose is to coordinate cross-department change management and continuous improvement activities for all business processes accomplished through the EnerGov system. The team will be responsible for gathering, evaluating, selecting and implementing changes to the system, as well as developing performance metrics to validate the results of all system changes. It will also work with human resources development services, public works, fire and all other departments associated with EnerGov staffing to develop subject matter, expert training and development. The first meeting for this new team is scheduled for the week of Oct. 10.